Hard-wired and Wireless Technical Support
Need help with your HSIA System? Air2Data has some helpful suggestions below, or call our toll-free technical support number listed above.
Can't get the login page?My browser says, "Page cannot be displayed", what do I do now?
- If you are using the Air2Data Wireless service follow the Wireless
instructions below. If you are using the Air2Data
Wired service follow the Wired instructions below.
You can also call our Technical Support Number
for assistance.
Wireless Instructions:- Make sure the wireless card is connected.
- Try rebooting your computer.
- Try changing your location in the room. Usually the wireless signal is better closer to the hall.
- Make sure you were assigned
an Internet IP address.
- See the "Did I get an IP Address?" section below.
- Make sure you can talk to
the Default Gateway address.
- See the "Test the Default Gateway" section below.
- Make sure you can reach the
Internet.
- See the "Test for Internet Connection" section below.
- For all other problems please call
our Technical Support number.
Wired Instructions:- Make sure the ethernet port 10/100 light is on.
- If it is not try rebooting your computer.
- Try using a different Ethernet cable.
- The card may be disabled, see the "My card is disabled" section below.
- Make sure you were assigned
an Internet IP address.
- See the "Did I get an IP Address?" section below.
- Make sure you can talk to
the Default Gateway address.
- See the "Test the Default Gateway section below.
- Make sure you can reach the Internet.
- Make sure the wireless card is connected.
- See the "Test for Internet Connection" section below.
- For all other problems please call our
Technical Support number.
- From the command prompt type in "ipconfig" and press the Enter key on the keyboard (See the picture below)
- The IP Address number should be in the range of 192.168.100.x. or 192.168.1.x
- The Default Gateway should be 192.168.100.1 or 192.168.1.1
- If you don't get an IP Address (it comes back as 0.0.0.0, or as 169.254.x.x)
or the Default Gateway isn't as shown, call our Technical
Support number.
- From the command prompt type in "ping
192.168.100.1" and press the Enter key on the keyboard.
- Where the 192.168.100.1 (or 192.168.1.1) is the gateway address listed in the picture above. (Your gateway address may be different, see the picture below)
- Your results should be similar to the results displayed below.
- If you get four (4) replies then you're connected to the default gateway.
- If you don't get four(4) replies then please call our Technical
Support number for more information.
- From the command prompt type in "ping www.air2data.com" and press the Enter key on the keyboard. (See the picture below)
- Your results should be similar to the results displayed below.
- If you get four(4) replies then you're connected to the Internet.
- If you don't get four(4) replies then the Internet at that location
may be down. Please call our Technical Support
number for more information.
- Click on the Windows Start button.
- Select Control Panel
- Click on the System icon.
- Click on the Device Manager on the left hand side of the screen
- Look for any items that show a red "X" through them. (See picture below.)
- Right click on the wireless card with the X and select
enable.
- Most Internet Service Providers (ISPs) block their outgoing email
servers from those not connected directly to them. This avoids spam attacks.
Because of this restriction, some guests may have trouble sending email
through their ISP. To avoid this problem, we recommend that you use a
Web based email service. If you do not have access to a Web based email
client or use want to use Outlook, Outlook Express or Eudora you can
set your outgoing SMTP email server to: mail.a2dhotels.com
- Your IP address is:
38.107.179.233